Dispatch + Shipping
I aim to get each order processed and dispatch within 1 to 2 business days.
If you are based in the USA or the UK. You can have your order delivered for FREE!
For EU orders, we want to make sure you receive your item and therefore we only offer International Tracked & Signed for that peace of mind.
Our Shipping methods
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United Kingdom
Approx. 6-8 working days (Mon - Fri) - FREE
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United States
Approx. 6-8 working days (Mon - Fri) - FREE
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Europe (EU)
Approx. 8-10 working days (Mon - Fri) - $21.80 USD
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Norway
Approx. 7-9 working days (Mon - Fri) - $30.00 USD
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Iceland
Approx. 8-10 working days (Mon - Fri) - $45.00 USD
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Rest of World
Unfortunately I do not currently ship to the rest of the world, but if you contact me at shaungrayphotography@gmail.com
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return*.
*To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shaungrayphotography@gmail.com. If your return is accepted, we’ll kindly ask you to return your item in it's original packaging, and we will refund you the order value. Unfortunately, as a small business, I cannot offer a 'Free Returns' policy and are unable to refund on the return shipping costs.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shaungrayphotography@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.